Refund policy

Returns & Refunds Policy

Print-on-Demand Products

All products sold by Streamz are made to order specifically for each customer. As a result, we do not hold stock and each item is produced individually once an order is placed.

Because our products are made to order, we do not accept returns or exchanges for:

Incorrect size selection by the customer
Change of mind
Unwanted items
Colour preference changes
Orders placed in error
Any other reason unrelated to a manufacturing defect or damage

Please carefully review sizing information and product details before placing your order.

Damaged, Faulty or Incorrect Items

We take quality seriously. If your item arrives damaged, faulty, misprinted, or you receive the wrong item, please contact us within 7 days of delivery.

To make a claim, email jimmy@streamz.store with:

Your order number
A description of the issue
Clear photographs showing the defect or damage

Examples of defects that may qualify for a replacement or refund include:

Significant print defects or print quality issues
Holes or tears in the garment
Stains present upon arrival
Major stitching defects
Incorrect item received
Damage occurring during production or shipping

Minor variations in print placement, garment texture, colour appearance between screens and physical products, or loose threads that can be easily trimmed may not be considered manufacturing defects.

If the claim is approved, we will, at our discretion:

Replace the item at no additional cost; or
Issue a full refund

You may not be required to return the original item before a replacement or refund is issued.

Custom-Made Goods and Cancellation Rights

Under the Consumer Contracts Regulations 2013, customers do not have the standard 14-day cancellation right for goods that are made to the consumer's specifications or are clearly personalised.

As all Streamz products are produced on demand specifically for each order, orders cannot be cancelled, returned, or refunded once production has commenced except where the item is faulty, damaged, or incorrectly supplied.

Refund Processing

Where a refund is approved, it will be issued to the original payment method.

Please allow up to 10 business days for the refund to be processed after approval. Your bank or card provider may require additional time for the funds to appear in your account.